Terms & Conditions

Acknowledgement and Acceptance

Sydney Design kitchen and Bathrooms Pty Ltd (ABN: 73 104371806) trading as Bathroom online (Bathroom Online) owns the websites including those at www.bathroomonline.com.au. These Terms and Conditions given use of the (Terms).

By accepting these Terms or using the Websites, you represent and acknowledge that you are over 18 years old and you have read and understood them and agree to be bound by these Terms.

If you are purchasing items through the Websites, you agree that these Terms apply to each order you place.

If you are entering into these Terms on behalf of another entity, you do so representing that you have the authority to bind that entity to these Terms. If you do not have the authority or do not agree to these Terms, you are not permitted to use the Websites or services.

The Terms may be updated by us from time to time. If we make any material changes to the Terms we will notify you. Your continued use of the services and Websites will amount to acceptance of any updated Terms.

Lay-by Order Terms & Conditions on Custom Items Only

  1. Orders will be processed after the first lay-by instalment has been paid.
    • The first (1st) instalment is equal to fifty-five percent (55%) of the total order value inclusive of GST and is required at the point of sale.
    • The remaining two (2) instalments can be paid by either;
      • Paying the second (2nd) instalment by an agreed date followed by a third (3rd) and final instalment prior to confirmation of delivery booking, or alternatively;
      • Paying the total balance prior to confirmation of the delivery booking.
  2. Electronic Funds Transfers (EFT) require approximately two (2) business days before funds are cleared and the payment is confirmed as having been received.
  3. The estimated lead-time is an approximation only and is subject to change.
  4. Delivery and installation fees will depend on where your order is being delivered, the size of the goods and the weight. It is the customer’s responsibility to ensure that the correct delivery address, contact number(s) and email address are provided to Bathroom Online The Customer must inform Bathroom of any issues, difficulties or specific requirements associated with the delivery of the products and must ensure that the item ordered is capable of delivery such as through doorways and upstairs (for example).
  5. Delivery and installation fees are based on reasonable access being provided at the delivery address. In the event that reasonable access has not been provided additional charges will be incurred and payable at, or before, the time of delivery.
  6. Bathroom Online reserves the right to nominate the day of delivery of the Goods, which will be performed at a mutually agreed time, and all reasonable endeavours will be made to ensure this occurs.
  7. Cancellations or changes to delivery times within forty-eight (48) hours prior to the arranged delivery time will incur a minimum cancellation fee of one hundred and ten dollars ($110.00) inclusive of GST.
  8. If Goods are not delivered or collected within two (2) weeks after arrival at the warehouse, any outstanding balance is to be paid in full immediately. Storage fee charges (at current market rate) will commence thirty (30) days after arrival at the warehouse if Goods have not been installed or collected prior to that time.
  9. Regional Customers must nominate their own transport carrier and pay all associated charges and insurances direct to that carrier. Collection of Goods must be coordinated in advance with a minimum of forty-eight (48) hours notice including final payment in full. Refer to Section 2. whereby EFT payments are not acknowledged until such time as the funds have been cleared, therefore payment would be required more than forty-eight (48) hours prior to the collection of the Goods to allow for this time delay with EFT payments. All Goods will be assessed in line with standard Quality Control procedures prior to collection, after which point the onus rests with the Customer and their carrier.
  10. All lay-by orders are subject to the Bathroom Online Returns and Refunds Policy.
  11. Any failure by the Customer to make the payments required by the due date or if the goods are no longer available for reasons outside Bathroom Online control will entitle Bathroom Online to cancel this lay-by agreement. In the case where the Customer has failed to make payment any monies already paid are forfeited to Bathroom Online. In the case where the goods are no longer available for reasons outside of Bathroom Online control the Customer will be refunded in full in relation to those goods.

Lead Times  

Lead times are estimated only and may vary due to the bespoke nature and production time of these goods.

Choice of Law/Forum

These Terms are governed by and construed in accordance with the laws of the state of New South Wales, Australia. 


In order for you to receive the full benefit of our goods and services, we will need to collect and use your personal information. Our policy regarding the collection, handling and use of personal information is set out in our Privacy Policy which you accept by using the Websites. To read our privacy policy click here (when you click here you get all the below)

Contacting our Privacy Officer

Bathroom Online
257-259 Forest Rd
Arncliffe NSW 2205
Phone: 1300 022 134
Email: info@bathroomonline.com.au